Although everything is digital at present, contacting an airasia call centre is still very important. There will be many bad possibilities if someone doesn’t call him when booking a plane. Air Asia itself is one of Indonesia’s largest airlines.
The range is very wide and reaches all over Indonesia. If someone is new to this airline, you should be confused. Apart from the fact that there are many features, each airline has its own characteristics. Obviously, this makes the experience at the former airline not used much.
This is where the airasia call centre becomes so important. With its presence, there will be different problems that can be solved. However, there is a problem in Indonesians. The problem lies in not wanting to contact it. In fact, it provides many benefits. It would be better to get to know it more first.
A brief explanation of airasia’s call centre
The purpose of having a call center is a way to provide information. In fact, in this day and age, the need for this information can be represented through different media. The media itself is as diverse as social media to websites. However, having call centers has a slightly different function.
When information is provided through the site, the information is only one way. It is clear that this requirement cannot be changed because both are in fact media that act as an interpretation of a subject. However, different things will be felt when the information is provided by the call center.
When information is provided by the call center, the connection provided occurs in two directions. Through two-way communication, customers will be able to get the information they need faster. Obviously, different things will be felt if the information is searched through the website.
On the website, it is possible for the owner to provide as much detailed information as possible. However, customers need to search for it first among the many content on the website. This situation is more important when talking about Airasia call centers. Airasia is an aircraft airline.
Today, the aircraft themselves are the type of transport with the highest level of complexity. Therefore, the information that he has is very large too. It will be difficult if you have to find the necessary information manually through the site. It will take a lot of time.
Why should you call him when you want to fly?
In addition to easy access to information, there are other reasons why you should contact the Airasia call center. This is why it’s about comfort when you get an answer. As a customer, you have the right to the best service from the airline.
Airasia itself actually understands this. It’s quite different when you connect directly by searching for answers through the site. Obviously, everyone will be more comfortable when they communicate in a two-way way way. Therefore, be sure to contact him when you have problems.
Another reason why you have to connect with an airasia call center relates to the satisfaction of the answers obtained. When you don’t contact CS, the real answer is possible. The answer can be obtained from a friend or through an explanation from the found website.
However, there is a difference when you get the answer directly from CS. Cs certainly gave a complete and accurate answer. However, you won’t miss anything from the explanation provided. In addition, call center officials are people with great customer service experience.
Therefore, they have fully understood the problems that customers often face. When faced with a problem, they may provide additional explanations that go beyond the main explanation. The additional explanation is certainly still linked to the problems he faces and is based on his experience as a computer science official.
Bad things you might face if you don’t call him.
There are some bad things you might face not calling an Airasia call centre. One bad thing is that you probably won’t leave because the airline is full. Each airline certainly advises users to book in advance. However, surprise flights are already inevitable.
This is because some people often set timetables suddenly. Since the booking process is made suddenly, it is normal for the airline to be in full condition. By calling the call centre, you may still be able to leave even though conditions are full. Leaving here does not mean harming other customers.
However, the CS already understands the aviation world a lot. However, you may be given advice on the nearest airport if the airport in question is full. Although the airport is different, the possibility of punctuality still exists. This is because CS will advise you to leave early.
If the recommended airport is closer, this method can also reduce the costs to be incurred. This is because road trips are much cheaper than air travel. In addition, there is another bad possibility that may occur by not contacting the Airasia call centre related to ignorance of the promotion.
Air Asia itself always offers large amounts of promotions to its customers. Using these promotions, you can cut costs by a very large amount. By contacting the call center, you can find out about this promotion. Of course, this becomes a great advantage.
Turns out how to contact him is very easy.
Calling an airasia call centre is not difficult. This is because its contacts always work for 24 hours. But please note that Airasia no longer provides phone services. This is because the phone service has been closed since 2019. However, every phone number spread online is no longer active.
As the main means of communication, Airasia makes Twitter a means of communication. You can contact him over the phone by calling a [@AVA_AirAsia] account. This is the best way to connect can be done. When you contact the account, you will communicate directly with the staff.
In fact, in addition to Twitter, communication can also be made through Facebook messenger. However, when communicating via Facebook, you will not get in touch with direct employees. This is because messages sent via Facebook will only be answered by Android. The difference in answer quality is certainly very clear.
WhatsApp communication and live chat were also provided
In fact, in addition to Twitter, WhatsApp can also be used as an option for other Airasia call centers . In Indonesia itself, WhatsApp is actually the most popular social media. So, it’s the most convenient means of communication for Indonesians. In fact when you connect via WhatsApp, android is the main respondent.
But in addition to Android, Airasia employees who will answer questions via WhatsApp are also provided. With these staff members, the answers obtained must be very satisfactory. In fact, there is also a live chat feature that is answered by employees.
However, this live chat feature has its drawbacks in terms of speed. When using live chat, one needs to wait until staff are available to answer questions. This takes a lot of time. For this reason, it would be more effective if you were using Twitter or WhatsApp.
Judging by convenience, be sure to contact him first before requesting. Don’t let you get hurt just because you’re reluctant to do this easy thing. Remember that calling the Airasia call center is for your own good. Therefore, always take advantage of the airasia call center when you have problems and questions.